Outstanding end-to-end service. The office staff was very polite and professional and answered many questions. Jimmy came out the next day and did a thorough evaluation to calculate the necessaryload, including measurements of every window in every room. I was familiar with Carrier and probably had more questions than other customers, but Jimmy was very patient and answered all of my questions. There was no hard sell, and we discussed pro/cons of annual servicing, replacing 1 vs. all 3 systems. The proposals were clear and the office and Jimmy were extremely responsive to additional questions regarding rebates/incentives, payment options, and technical questions. The proposals were significantly cheaper than 2 other companies, including “bundled” discounts from others if we replaced all 3 systems at the same time. We elected to replace all 3 systems because of rebates, and to avoid likely higher costs and longer waits during the summer, especially since each system was 17 years old. On the install day, 3 crews came out, all of whom were courteous and professional, and everything was done within 8 hours. The office also made financing and rebate submission extremely simple. Post-installation communication has also been excellent. Very happy with the product, pricing, and every person that I have communicated with at Apex. Even if the price was somewhat higher than the other 2 bids, I would have still chosen Apex given the positive interactions I had with their staff and other reviews.