What our customers say about Apex Heating and Air quality and service.

We were getting the run around from our former HVAC company. We called Apex Heating and Air on a referral from a friend. They came out the same day, quoted a better system at about $1000 less AND installed it 2 days later. On top of that it was during a heat wave and I know they were very busy, yet they arrived and finished exactly when they promised.

Mark Steele08.27.2021

I got an estimate from them in case I needed to replace my HVAC system. Johnny is fabulous. They replaced all the ductwork under my house including the boots. They were on time and did a famous job.

Linda Gunter08.21.2021

I’ve used Apex Heating and Air Conditioning several times, and I’ve always been happy with their service. They’ve done some repairs for me on two different HVAC systems and I also had them replace a system in a rental property. The employees are knowledgeable and always do a fantastic job. Most importantly, I feel like they are always honest with me and don’t overcharge.

Dena M.08.12.2021

Repeat customer… Apex Heating and Air replaced another aging HVAC/Heat pump at my home. Exceeded my expectations again!

Hartwell Watkins08.19.2021

Great to work with Apex Heating and Air. We had a motor give out recently and the crew was incredibly responsive and easy to work with. They were able to explain the problem and what exactly needed to be done to fix the unit. Huge thanks to Paul and Colton!

Peter Kelley

I had Apex Heating and Air Conditioning replace the HVAC system in our home and they did an excellent job. Our new system is working great!

Robert Bailey

Great to work with Apex Heating and Air. We had a motor give out recently and the crew was incredibly responsive and easy to work with. They were able to explain the problem and what exactly needed to be done to fix the unit. Huge thanks to Paul and Colton!

Peter K.

My experience with Apex Heating & Air installing a new gas pack was terrific. Jimmy did a great job in determining what would be the best size unit (tonnage) for our house. His proposal was also thorough and very reasonable, compared to all other estimates (4) we received. Furthermore, the workers who installed the unit did an outstanding job. The work required going under the house with less than a foot of crawlspace and replacing a lot of old duct work–I don’t know how they did it. And there was no extra charge for this herculean effort. Indeed, I highly recommend Apex Heating & Air for all types of homes in the Triangle area.

Harry H.06.27.2020

Outstanding end-to-end service. The office staff was very polite and professional and answered many questions. Jimmy came out the next day and did a thorough evaluation to calculate the necessaryload, including measurements of every window in every room. I was familiar with Carrier and probably had more questions than other customers, but Jimmy was very patient and answered all of my questions. There was no hard sell, and we discussed pro/cons of annual servicing, replacing 1 vs. all 3 systems. The proposals were clear and the office and Jimmy were extremely responsive to additional questions regarding rebates/incentives, payment options, and technical questions. The proposals were significantly cheaper than 2 other companies, including “bundled” discounts from others if we replaced all 3 systems at the same time. We elected to replace all 3 systems because of rebates, and to avoid likely higher costs and longer waits during the summer, especially since each system was 17 years old. On the install day, 3 crews came out, all of whom were courteous and professional, and everything was done within 8 hours. The office also made financing and rebate submission extremely simple. Post-installation communication has also been excellent. Very happy with the product, pricing, and every person that I have communicated with at Apex. Even if the price was somewhat higher than the other 2 bids, I would have still chosen Apex given the positive interactions I had with their staff and other reviews.

Victor C.05/2020

Apex Heating and Air were prompt, professional, and clean. They replaced an evaporator coil on one of our units and the work was impeccable.

Kevin R.06.01.2020

Apex Heating & Air just replaced my upstairs HVAC unit. I was impressed with them from the beginning. From the thorough estimate, to the multiple options I could choose from, to the quality products (Carrier products) and timely installation, they did a great job and I’m happy I went with them. They are true professionals and they have my recommendation.

Kenneth S. P. 04/2020

After research, talking with 4 companies and getting their estimates, we settled on Apex Heating and Air. So glad we did! Great product, great service and they went above and beyond during the installation, even painting the gas lines to make it more attractive. According to Consumer Report, installation is THE most important day in the life of your HVAC. These guys were top-notch.

Carol Davis2019

Replaced HVAC. I discussed a bunch of details with Jimmy about what I was looking for, replacing Apollo system with conventional gas furnace. I was way more impressed with my dialogue with him than people who came from other firms to give a quote. Got a new 2 stage air conditioner and gas furnace. They did a beautiful job and were a friendly bunch as well. They also made the process of getting rebates from Duke Power and PSNC really easy. They took care of the paper work. Best company for the customer relations!!!

A Guy

Very professional and good work.

Joe McGarry

I can always count on Kenny and team for HVAC needs-that’s why these have been my AC guys for 25 yrs. Thanks guys!

Meg Weems

Kenny and his staff were great! We had to get a new heating and A/C system and Kenny and his staff were so accommodating…

Kay Farrell

Kenny (the owner) and his staff are truly professionals. They respond quickly and get the job done very well, timely and at a reasonable cost. He has always taken excellent care of my parents HVAC, and mine as well. I would highly recommend Apex Heating and Air Conditioning to anyone needing repairs or a new heating and/or cooling unit!

Ray Holt

Great experience last week with Apex Heating and Air. I called late on a Friday, and they couldn’t make it out same day, but suggested a temporary fix to keep my A/C working through a hot weekend while I waited for my Monday appointment. That day, the techs came out in a timely fashion, were extremely professional, solved the problem quickly, and went above and beyond with cleanup. Highly recommend.

Mac Moore2019

Excellent service today from technician Mike. Impressed that he arrived in just two hours from when I called and had the problem solved in an hour. Price seemed very reasonable to get the air conditioning working again. Mike was friendly and polite, as was the woman who booked the appointment. Thanks for making my home comfortable on a hot summer day.

Elizabeth B.Apex, NC - 07/27/18

You guys do great work. We’re still loving our new Carrier central HVAC.

Darren D.Apex, NC - 08/01/18

The Company listed above, owned by ***** ******, recently installed a new Air conditioning Unit and a gas heating unit at our home on ***** ****, near ****, NC. We were very pleased with the speed and efficiency of the entire crew. They took less than a day to remove the old unit(s) and install the new unit(s). I was very impressed with their knowledge of both units and the necessary settings -And the fact that they tested both units upon completing of the installation. The air conditioner was a 3 Ton, 16 seer, GSX 160361, using a 410A Freon. I would recommend this company to anyone for this type of installation.

Charles V.07/28/18BBB

Great, thank you so much.  I will call to schedule…  You guys are GREAT.  Oh, the inspection went fine yesterday.  The Inspector was so complimentary of your work.  He  said  ” anytime I need to inspect the work that these guys do it is always exemplary”.  He also mentioned that he does not use you guys, I told him that was a BIG mistake and he should think about switching over.  I explained how wonderful and supportive you all are.

Nancy J.07/18/18

Thank you and your AC team.  Again so great working with you all. Great job!

John S.06/12/18

I am so impressed with your company.  I called your emergency line on July 4thand your technician was out here within 45 minutes.  I feel like he thoroughly checked out my unit and it was determined that it couldn’t be repaired and I needed a new one.  It was only after Kenny discussed with me the different options that I discovered that he was in fact the owner of Apex Heating and Air Conditioning.  He was so forthcoming and kind about the need to replace my system, I knew he wasn’t misleading me.  I enjoyed hearing about the history of the company and I thought, this is a really good man.  This kind of service is surely why he’s been in business for so long.  I’ll never call another heating and air company again. Thank you!

ConstanceCary, NC – 06/06/18

I can’t thank all of you at Apex Heating and Air enough for the quick and dependable service you provided for me. My old heating unit ‘died’ late afternoon during a very cold time. Brad came out and told me the situation. He immediately communicated with the home office and scheduled a time to install a new unit the next morning. The crew arrived and could not have been nicer or more professional. They worked constantly and made sure that I knew how the new thermostat worked. I will always be grateful.

Ann H.Pittsboro, NC

We had a 10-year old Goodman air conditioning unit that had been giving us trouble for several years due to leaks in the coil. It finally stopped working in mid-May when the weather started turning hot. We called Apex Heating and Air and they sent someone out the very next morning. The technician assessed and tested the equipment, carefully explained our options, and provided costs and potential outcomes to repair vs. replace the failing unit. We decided to replace the unit rather than dump a large sum of money into a temporary and possibly futile fix — and we were glad we did! A few days later the installers arrived with our new unit exactly on time. Not only did they complete the job in the estimated time frame and on budget, they were very professional and extremely neat and clean. We would highly recommend Apex Heating and Air for a new air conditioning system or HVAC installation in your home. Their timeliness, honesty and professionalism is second to none!!!

Shane P.Holly Springs, NC

Thank you to everyone I have spoken to or worked with throughout our process of installing a completely new Hybrid HVAC system!! My wife, dog and myself could not be happier with every aspect of the work that was done at our home, from beginning to end! A local company that still operates, performs exceptional work and treats their customers this way, makes my family proud to be your customer for a long time!!

Joshua C.Pittsboro, NC

The employees of Apex Heat & Air Conditioning are friendly, courteous, and highly competent. They have provided excellent service with their twice yearly preventative maintenance and timely service when needed.

Anne H.01/10/17

I have had Apex Heating and Air complete two service calls recently and I could not be more satisfied with the work they did. The service tech was on time, very friendly and was able to explain everything he was doing so that I could understand. I took advantage of a Service Contract Offer and saved a lot of money. I would highly recommend Apex Heating and Air to my friends and family.

Glen M.07/05/16

Having been a customer for over 20 years, I cannot say enough positive things about the services I have received from Apex Heating and Air Conditioning. Because I am on a service agreement with them, help has had to come on very inconvenient occasions like Thanksgiving Day! They have always been prompt in their response and in providing options when needed like a recent request to check the system because I felt the air was not cooling sufficiently. After only two days, it was obvious that a new unit was needed. I so appreciate the service I receive from having the service agreement with them it’s like an insurance policy! Too many times I hear people complaining about having to call several companies when they are in a crisis. Perhaps they could become proactive rather than reactive and their lives would be much less of a hassle where heat and a/c are concerned.

Blenda M.07/29/16

Installers were very professional and very knowledgeable about the job. They finished the job and cleaned up the area even though it rained for most of the installation. I would highly recommend Apex Heating.

Michael S.05/12/16

Apex heating and air just put in a new heating and air and we are very impressed with them. Their sales rep was outstanding, didn’t try to sell us anything we didn’t need, and did exactly what they said they would. Highly recommend this company and I will tell all my friends to use Apex Heating and Air.

Vincent & Karen R.03/21/16
Apex Heating & Air replaced a 20-year-old system at my home. The sales process was straightforward; I never experienced high-pressure tactics or was presented with questionable information. The install process went smoothly, and the techs were friendly and courteous.
I have done business with Apex Heating and Air for almost 30 years. They installed my system in my house and installed commercial systems on many projects. Trustworthy, dependable, quality, service oriented, friendly, competitively priced, going the extra mile is how I could describe these guys. Their service is the best. Give them a call. You won’t regret it.
Friendly, helpful, knowledgeable and professional. Great customer service!
Debbie S.3/7/16BBB
The value and customer service for Apex Heating & Air Conditioning, Inc. was excellent. I compared prices and found they had the best prices. They also included two carbon dioxide detectors in the price. They filed my warranties for me. They took the rebate off the bill for the air condition instead of having me file the manufacturer rebate. They made out the paperwork for me to request an additional rebate with the electric company based on the SEER rating of the air conditioner. Then I just had to mail it in with my account number. They scheduled the inspection with the town of Cary for me. The people who installed the air conditioner and heater were polite and cleaned up after themselves. I have recommended them to several co-workers.
Lisa J.12/5/15BBB
The crew at Apex Heating and Air have given us excellent service for 20+ years. They are always available and have provided us with exactly what we need for our heating and air-conditioning. Doing business with Apex Heating and Air is always a pleasure at a great price. They go above and beyond with their customer service.
Annie F.12/31/15BBB

Outstanding service! Simply the best around. Our HVAC system went out in the middle of winter. Apex Heating and Air Conditioning came out same day as our call. They did a full system evaluation with load calculations. They helped us determine the appropriate set up for our size house, and were extremely efficient in the quoting and installation process. The owner was personally involved in overseeing the installation. They were courteous, thorough, and did a great job installing our system. Very warm and engaging service technicians who were very detail oriented in the installation, and did a great job with clean up every day. Our system works wonderfully, and I am so pleased at the job they did.

Daryl V.3/13/16BBB

Excellent experience purchasing a new HVAC. The office staff took the time to discuss different financing options as well as address any questions and concerns I had. Installation was quick and technicians were very polite and professional. Definitely recommend.

Daniel Shampine